Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, cancellations and refunds are currently unavailable. Please check carefully before placing your order. Prices are subject to change without notice.
Official merch cannot be cancelled nor refunded once they are placed. However, we do offer store credits for special cases if the modification is done within 12 hours of placing the order.
I made a mistake and ordered the wrong item. What should I do?
Don't panic. Email firstname.lastname@example.org immediately and tell us the modifications in your order. Our friendly representatives will be able to help you fix your order if order was done within the last 12 hours. After 12 hours, orders can no longer be modified.
The size of my order doesn't fit me too well. What can I do?
Official apparel are final sale and don't qualify for a refund, store credits nor exchange. Please check carefully before placing your order and refer to the size chart provided in the product description.
PAYMENTS AND PRICES
What payment options do you have?
We offer secure payment options such us credit cards, PayPal and stripe payments.
How do I know how much it would cost me in my own country’s currency?
We provide a currency converter on our website (see menu options at the header), if your currency is not there, you can always use google currency converter for an estimated amount. You will be charged the USD equivalent upon checkout.
SHIPPING AND DELIVERY
Can you ship to my country?
Daebak Mart is a worldwide brand and is very proud to offer worldwide shipping services all over the world. Our goal is to bring items you love to your doorsteps through our secure and reliable carrier partners worldwide. We will continue to strive to meet all the needs of our customers through value-added customer service and delivering top quality items worldwide.
How long does it take for my orders to be delivered?
We usually ship items within 24 hours after an order is placed on our system. Selected items require 5-7 preparation days. Over-all, buyers will be able to receive their parcels within 2-3 weeks (within US)/ 3-4 weeks (outside US) from the date of purchase. It is typically in most cases quicker than this though sadly we do not have control over postal and courier services. If your item has not arrived after 28 days please get in touch with us at email@example.com
I’m ordering multiple items, will they come as one package?
Please note that if you order multiple items they may be sent in separate packages due to weight maximum requirements with our couriers. We try our best to put everything in one package when possible.
Why am I getting charged shipping?
There are some items which aren’t qualified for free shipping. This is due to the fact that each item being delivered has to satisfy maximum weight requirements of our couriers. That being said, the shipping fees cannot be waived as they are third- party charges. However, since we value your business, we regularly offer discount codes to cut costs for you. Send a message to our website support messenger (you see this pop up while you shop, we have a representative to support you 24/7) and we shall give you a special discount code.
How do I track my package after it has been shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Should you want to know your tracking number, please contact us within 4-7 business days after you receive an confirmation shipping email from us. We also provide a tracker on our header. For any further concerns, email us at firstname.lastname@example.org.
Duties, Tax and Charges
Custom Duties, Tax and Charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
Tracker says my package has been delivered but it's not here.
We give email notifications about the status of your shipments. If your tracker is stating that the item is delivered but it isn't in your door/box and have confirmed that none of your neighbors nor housemates has seen it, please contact the courier customer service right away. State your tracking number and verify your address on file with them and state your concerns. Daebak Mart is not liable and will not provide any compensation for packages that are declared DELIVERED but customer declares as lost or stolen.
I think my package was lost or stolen, what do i do now?
Daebak Mart is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.
RETURNS & EXCHANGES
What is your return policy?
We ensure safe and secure shipping with ample bubble wraps to protect your goods. However, in rare occasions where an item is damaged during shipping, you must send us a photograph of the item. Daebak Mart will replace any items damaged at no additional cost, after careful consideration.
All returned or exchanged items, if apparel, must be unwashed and unworn. Send an email detailing the reason for the return and pictures of the item at email@example.com.
Am I able to get a refund?
Daebak Mart is currently not able to issue refunds due to the nature of the items. However, we do offer store credits for eligible purchases. You have 7 days from the date you received your order to escalate your concern to our team. Any requests made outside this window will be rejected.
Note that store credits cannot be done if due to the following circumstances:
- Any ordering mistakes realized after the 12 hours grace period for modifications and cancellations
- You didn't receive the package due to incomplete or wrong shipping address provided.
- Lost or stolen delivered packages
- Official items are final sale and don't qualify for a refund, store credits nor exchange
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, Daebak Mart will not be held liable and compensation will not be granted by any form. Buyer should take the responsibility over this matter as we allow an Order Modification within 12 Hours.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from the carrier to contact them for a delivery arrangement will only be compensated with 50% Store Credit.
Lost Order – Wrong Address
Daebak Mart will not be held responsible for orders that are lost due to incorrect Shipping Address provided by the buyer upon ordering and unable to modify within the 12-hour window.
The product I got is wrong and it’s not what I ordered. What should I do?
In rare cases when a wrong product is shipped to you, send us an email at firstname.lastname@example.org with a photo showing the product shipped and we will replace any such items at no additional cost.
I cannot find the answers to my questions, how do I reach customer service?
Email us at email@example.com